Customer Support Associate
Job role insights
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Date posted
September 17, 2025
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Closing date
October 2, 2025
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Hiring location
Colombo 02
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Offered salary
Rs.60,000 - Rs.75,000/month
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Career level
Assistant
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Qualification
Diploma
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Experience
No Experience Required
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Quantity
10 person
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Gender
Any
Description
Job Overview:
Are you a dedicated and customer focused individual passionate about delivering customer service in a fast-paced environment? Join our growing team as a Customer Support Associate and provide assistance to global merchants ensuring an exceptional customer experience. This role supports a B2B service model, focusing on delivering value to business clients and partners.
Key Responsibilities:
- Deliver high quality customer service by responding to inquiries efficiently and courtesy.
- Provide accurate and comprehensive information.
- Actively listen to customer feedback, suggestions, and concerns and communicate them to relevant teams for improvement.
- Offer technical support for all website and mobile application related inquiries.
- Collaborate with the technical team to ensure customer satisfaction and continuous improvement.
- Continuously learn to keep up with changes and developments in services and procedures.
- Maintain the confidentiality of company customer data and information.
Requirements:
- 20-35 years old candidates are considered.
- A Diploma, bachelor’s degree or above preferred.
- Freshers are encouraged to apply.
- Willingness to work according to a shift-based schedule.
Skills
Photos
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