System Operator

Job Overview:

Are you a dedicated and customer focused individual passionate about delivering customer service in a fast-paced environment? Join our growing team as a System Operator and provide assistance to global merchants ensuring an exceptional customer experience. This role supports a B2B service model, focusing on delivering value to business clients and partners.

Key Responsibilities:

• Deliver high quality customer service by responding to inquiries efficiently and courtesy.
• Provide accurate and comprehensive information.
• Actively listen to customer feedback, suggestions, and concerns and communicate them to relevant teams for improvement.
• Offer technical support for all website and mobile application related inquiries.
• Collaborate with the technical team to ensure customer satisfaction and continuous improvement.
• Continuously learn to keep up with changes and developments in services and procedures.
• Maintain the confidentiality of company customer data and information.

Requirements:

• 20-35 years old candidates are considered.
• A Diploma, bachelor’s degree or above preferred.
• 1-2 years’ experience in IT or customer service are preferred.
• Willingness to work according to a shift-based schedule.